| Description: |
At HTSL Group, we ensure radiological safety and compliance for people, environments, and organisations, adding value and enhancing safety to help our customers achieve their strategic objectives. We offer a comprehensive radiological managed service that provides end-to-end solutions, products, and services for organisations where radiation is present. Field Service Engineer will be responsible for the installation, preventative maintenance, and breakdown/corrective maintenance for a range of industrial x-ray systems, digital radiography and film processors supplied to customers around the UK. Training will be provided. Key Duties & Responsibilities - Repair a wide range of Industrial X-Ray equipment, CR and DR equipment, x-ray safety systems and film processors.
- Routine Maintenance- carry out maintenance in line with service contract requirements on X-ray equipment. Carry out equipment upgrades during routine maintenance or as instructed
- Work with other members of the service team to resolve customer service-related problems.
- Take ownership of site/ system issues to develop a plan to resolve with the aid of technical management
- Escalate to their Team Leader or Service Delivery Manager, in a timely manner, any serious or potentially unresolved issues which may affect safety, compliance and customer/supplier relationships.
- Ensure all Health and Safety requirements are always adhered to, reporting any potential hazards to the senior management team.
- Build customer relationships and identify additional sales opportunities
Key Skills and Competencies - Minimum of 3 years' experience of installing, servicing and commissioning electro-mechanical systems in the field
- Qualified to HNC/HND (Level 4-5) in an electrical or electronic engineering or design subject or equivalent
- Skilled in electrical, electronic and electro-mech diagnostics and fault finding
- Skilled in mechanical and wiring assembly
- Customer service focussed
- A "Can Do" attitude with a willingness to both learn and share knowledge.
- Excellent interpersonal skills both with teammates and customers. Working comfortably within a small team and independently
- Commercial awareness and business acumen
- Good Microsoft office application skills
- Experience in using CRM systems is desirable
- Structure approach with attention to detail.
- Good written and verbal communication skills with problem solving approach.
- Be able to develop an understanding of the company's product and service range and their applications
Driving License Essential Passport Essential Upon successful completion of probationary period, a company car allowance is available Job Types: Full-time, Permanent Benefits: - Bereavement leave
- Company car scheme
- Company pension
- Life insurance
- Private medical insurance
Experience: - Electrical engineering: 3 years (required)
- Electrical systems: 3 years (required)
Work authorisation: - United Kingdom (required)
Willingness to travel: Work Location: On the road  |
