Business Services Lead

Operating Environment

Operating across Nuclear Operations interfaces, this role provides operational leadership, assurance and governance for end-to-end training administration and LMS capability. The postholder is accountable for the planning, execution, and performance monitoring of business services, delivering consistently high-quality outputs in a highly regulated and complex programme environment. The role includes cross-functional engagement with PMO, Transition & Transfer, Early Careers, Commercial and external contractors

Knowledge, Skills, Qualifications & Experience

- Demonstrable leadership of administration and support service teams within complex projects.
- Excellent stakeholder engagement and negotiation skills, particularly with third-party suppliers.
- Expertise in LMS systems, data assurance, and digital transformation.
- Ability to lead change initiatives and manage through ambiguity.
- Strong understanding of competency-based management within regulated environments.

Qualifications & Experience
- Significant experience in service operations within a regulated environment (e.g. nuclear, defence).
- Proven ability to manage third-party contracts and performance against KPIs.
- Skilled in interpreting and applying regulatory compliance (e.g. LC12).
- Track record of driving continuous improvement and innovation within administrative functions.
- Previous contribution to strategic planning and capability development programmes.