Service Delivery Coordinator

We are March the UKs leading provider of critical engineering services. Our expertise as a multi-disciplinary engineering partner across infrastructure, process and digital services has led to long term partnerships with leading organisations in everything from food and drink and utilities to high-security industries such as defence, aerospace and nuclear.

As the Service Delivery Coordinator, you will ensure the efficient and effective scheduling of Field Service Engineers, enabling timely response to planned service visits and emergency call-outs. The Service Delivery Coordinator acts as the central point of coordination between customers, engineers, and internal teams to maintain high service standards and customer satisfaction.

Key Responsibilities

• Booking and planning service tasks
• Managing live service tasks from start to finish
• Confirming service visits with customers
• Liaising with customers and engineers daily
• Planning scheduled services and coordinating with supply chain
• Organising follow-up visits
• Handling incoming communications professionally
• Managing service and breakdown queries
• Reviewing previous day s work and engineer feedback
• Producing customer reports and updating portals
• Identifying opportunities to enhance customer relationships
• Achieving KPIs set by the Service Delivery Team Leader
• Supporting team operations and completing admin tasks (e.g., test certificates)
• Conducting risk assessments

Skills and Experience

• Experience of working to strict SLAs & KPIs
• Excellent customer service skills
• Good attention to detail including a high level of accuracy.
• Ability to prioritise effectively.
• Excellent organisational and communication skills
• Strong administrative and analytical skills
• Previous experience of working in a Service Delivery position or similar fast paced environment
• Previous experience of planning / scheduling for a mobile workforce
• Experience with Microsoft packages
• Strong communicator with good literacy and numeracy skills

What we offer

• A competitive salary and benefits package appropriate to this position
• An employer who values the ongoing wellbeing of its employees
• Career development within a successful and growing business

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.